Terms of service
Terms of Service
Last Updated : 17th May 2026
Version: 01
Welcome to Natuoral®! By accessing or using the Natuoral® website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website, purchasing products, or subscribing to any services.
1. About Us
NatuoralLTD operates as Natuoral®, a company registered in the United Kingdom. Our registered business address is:
Waterside, Trafford Park, Stretford, Manchester, M17 1WD, United Kingdom
You can contact us via email at info@natuoral.co.uk.
Natuoral® provides toothpaste products and related dental care items. References to “we,” “our,” or “us” in these Terms of Service refer to Natuoral LTD.
2. Acceptance of Terms
By using the Natuoral® website, purchasing products, or subscribing to our services, you confirm that you are at least 18 years old, capable of entering into a legally binding agreement, and agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
3. Products and Services
Natuoral® provides toothpaste products. We strive to provide accurate descriptions, images, and pricing; however, we do not guarantee that all information is complete, current, or error-free.
3.1 Subscription Services
Natuoral® offers subscription services allowing customers to receive regular deliveries of toothpaste products. Subscription services may include:
- Flexible delivery intervals (e.g., monthly or quarterly)
- Ability to pause, modify, or cancel subscriptions via your account
- Automated billing for each subscription cycle
By subscribing, you agree to pay the applicable fees for each subscription period and authorize Natuoral® to charge the payment method provided.
4. Orders and Payment
All orders placed through the Natuoral® website are subject to acceptance and availability. We reserve the right to refuse any order at our discretion. Payment must be made at the time of order using the available payment methods. All prices are in GBP (£) and include applicable taxes unless otherwise stated. We reserve the right to update pricing or modify fees at any time. Subscription fees will be billed at the frequency you select at the time of sign-up.
4.1 Pre-Orders
Some products are available to purchase as pre-orders prior to production being completed. By placing a pre-order you acknowledge that dispatch is subject to production being finalised, that estimated timelines are indicative and subject to change, and that you may cancel at any time before dispatch for a full refund by contacting info@natuoral.co.uk.
5. Shipping and Delivery
Delivery times may vary depending on location and product availability. While Natuoral® aims to fulfill orders promptly, we are not responsible for delays caused by carriers or unforeseen circumstances. Risk of loss passes to you upon delivery. Please review our Shipping Policy for more details.
6. Returns and Refunds
We want you to be satisfied with your purchase. Returns and refunds are handled in accordance with our Returns Policy, which is incorporated into these Terms of Service by reference. Please contact info@natuoral.co.uk for assistance with returns, exchanges, or refunds.
7. Intellectual Property
All content on the Natuoral® website, including text, images, logos, product names, and designs, is owned by Natuoral LTD or its licensors and is protected by UK and international intellectual property laws. Natuoral® and the Natuoral® logo are registered trademarks. You may not copy, reproduce, or use our trademarks without prior written permission.
8. User Conduct
By using our website and services, you agree not to:
- Violate any applicable laws or regulations
- Infringe on the rights of Natuoral® or any third party
- Use the website to distribute harmful or offensive content
9. Disclaimers, Errors, and Limitation of Liability
Natuoral® provides its products and services “as is” and makes no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.
While we strive for accuracy in product descriptions, images, pricing, and other content, errors or omissions may occur. Natuoral® expressly disclaims liability for any mistakes, inaccuracies, or missing information in any content provided on the website or via our services.
To the fullest extent permitted by law:
- Natuoral® shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website, products, subscription services, or reliance on any information provided.
- It is your responsibility to verify any information before making a purchase or acting on content from the website.
This section applies to all purchases, subscriptions, and use of Natuoral® services and is intended to limit our liability for unintentional mistakes or omissions.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Changes to Terms
Natuoral® reserves the right to modify these Terms of Service at any time. Updated terms will be posted on our website, and your continued use of the website or subscription services constitutes acceptance of the revised terms.
12. Subscriptions
12.1 Overview
Natuoral® offers convenient subscription plans for regular delivery of our toothpaste products. Subscriptions provide ongoing savings and automatic delivery based on your chosen frequency. By subscribing, you agree to these Terms of Service and the specific subscription details presented at checkout.
12.2 Subscription Options and Loyalty Discounts
Customers may choose from the following delivery and discount options:
- Every month – 20% off the standard product price (rewarding our most loyal customers)
- Every 2 months – 15% off the standard product price
- Every 3 months – 10% off the standard product price
You can modify your delivery frequency or product selection at any time via your Natuoral® account or by contacting info@natuoral.co.uk.
Example: If you are on a monthly subscription, you can change it to every 2 months, and your future billing and deliveries will automatically adjust to the new schedule.
The default recommendation for most customers is every 2 months, which balances product usage and convenience.
12.3 Formation of Contract
When you place a subscription order, you make an offer to purchase products on a recurring basis. A legally binding contract is formed once we send you a confirmation email. Each recurring delivery forms part of the same ongoing contract.
12.4 Billing and Renewal
Payments are taken in advance for each subscription cycle. By subscribing, you authorize Natuoral® and our payment processor to charge your selected payment method automatically at the start of each renewal period until you cancel.Your subscription automatically renews for the same interval you selected (monthly, every 2 months, or every 3 months) unless cancelled at least three (3) days before your next renewal date.
12.5 Managing, Pausing, or Cancelling
You can pause, modify, or cancel your subscription anytime through your account or by contacting us.
- Pausing: Pausing delays your next payment and delivery by the duration you choose. After the pause ends, charges and deliveries resume automatically.
- Cancelling: Cancelling stops future renewals but does not entitle you to a refund for payments already processed, unless statutory cooling-off rights apply (see Section 6 – Returns and Refunds).
12.6 Price and Discount Changes
We may adjust our subscription prices or discounts occasionally. If a change affects your active subscription, we will give at least 30 days’ notice by email. You may cancel before the new rate takes effect; continued participation after that date constitutes acceptance.
12.7 Product Availability
If a subscribed product becomes unavailable, we will inform you promptly and either issue a refund for that cycle or offer a suitable alternative.
12.8 Payment Disputes
If you believe a payment has been made in error, contact us immediately at info@natuoral.co.uk. You are responsible for ensuring your payment details remain current.
13.Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at:
Email: info@natuoral.co.uk
Address: Waterside, Trafford Park, Stretford, Manchester, M17 1WD, United Kingdom