Privacy policy

Last updated: May 17th, 2026

This Privacy Policy explains how Natuoral LTD (“Natuoral”, “we”, “us”, or “our”) collects, uses, discloses and safeguards your personal information when you visit, use or make a purchase from our website www.natuoral.co.uk or otherwise communicate with us (collectively, the “Services”).By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to our handling of your personal data as described here.

1. About Natuoral

Natuoral LTD operates this online store and all related content, features, and tools, in order to provide you with a curated, transparent and enjoyable shopping experience. Our store is powered by Shopify, which enables us to deliver secure e-commerce functionality.If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail with respect to the collection and use of personal information.

2. Personal Information We Collect

When we refer to “personal information,” we mean data that can identify or reasonably be linked to an individual. We may collect and process the following categories of personal information, depending on your interactions with us and as permitted by applicable law:

• Contact Details – your name, billing address, shipping address, phone number and email address.

• Payment and Transaction Details – payment card details, transaction records, payment confirmation and other financial information required to complete a purchase.

• Account Information – your username, password, preferences and any other details related to your Natuoral account.

• Order and Activity Information – products viewed, added to your basket or purchased, items returned or exchanged, and communications about your orders.

• Device and Technical Information – your device type, IP address, browser type, operating system and general usage patterns when you interact with our Services.

• Communications – information you provide when contacting our customer care team or engaging with us on social media.

3. How We Collect Information

We obtain personal information from various sources, including:

• Directly from you when you create an account, place an order, or communicate with us.

• Automatically through your device or browser when you access our website, including through cookies and similar technologies.

• From service providers and partners who support our operations, such as payment processors, analytics providers and marketing platforms.

4. How We Use Personal Information

We use your information to operate and improve our Services, including but not limited to:

• Processing and fulfilling orders – to process your transactions, arrange delivery, manage returns or exchanges, and provide customer support.

• Personalising your experience – to tailor product recommendations, remember your preferences, and provide a more relevant shopping experience.

• Marketing and promotions – to send you updates, special offers and information about new products. You may opt out of marketing communications at any time.

• Security and fraud prevention – to authenticate users, detect suspicious activity, protect public safety and comply with applicable legal obligations.

• Legal compliance – to meet record-keeping and regulatory requirements or respond to lawful requests from authorities.

We process personal data only where there is a lawful basis for doing so, such as the performance of a contract, your consent, our legitimate interests, or to comply with legal obligations.

5. How We Share Your Information

We may share your personal information in limited circumstances, including:

• With Shopify, our e-commerce platform provider, which hosts and processes your data to enable secure transactions.

• With trusted service providers who perform services on our behalf, such as shipping, data storage, analytics and payment processing.

• With marketing and business partners to improve our promotional efforts and reach relevant audiences.

• As required by law, or to protect our legal rights, safety, and the integrity of our Services.

• In connection with a business transaction, such as a merger, acquisition or reorganisation.

All third parties are required to handle your personal information in accordance with applicable data protection laws.

6. Relationship with Shopify

Our Services are hosted by Shopify Inc. Shopify stores your data securely on its servers and processes it to provide the e-commerce functionality that powers Natuoral. Shopify may also collect data from your interaction with our store to improve its services.To learn more about how Shopify processes your personal information, please refer to Shopify’s Privacy Policy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse site performance, and deliver relevant marketing content. You may manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionalities.

8. Data Retention and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or loss.Your information is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy—such as maintaining your account, complying with legal obligations, or resolving disputes.While we follow industry standards, no online transmission or storage system can be guaranteed to be 100% secure.

9. Your Rights and Choices (UK GDPR)

As a UK resident, you have certain rights in relation to your personal data, including:

• The right to access your personal information.

• The right to request correction of inaccurate or incomplete data.

• The right to request erasure of your personal data, where legally permissible.

• The right to restrict or object to our processing of your data.

• The right to data portability, where applicable.

• The right to withdraw consent for any processing based on consent (e.g. marketing).

To exercise these rights, please contact us using the details below. We may request verification of your identity before processing your request.

10. International Data Transfers

Where necessary, we may transfer and process your information outside the United Kingdom. In such cases, we ensure appropriate safeguards are in place—such as the UK’s Standard Contractual Clauses—to ensure your information remains protected.

11. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes to our practices, regulatory requirements, or operational needs. Any updates will be posted on this page with the “Last Updated” date revised accordingly. You are encouraged to review this page periodically.

12. Contact Information

If you have any questions about this Privacy Policy, our data protection practices, or wish to exercise your rights, please contact us at:

info@natuoral.co.uk

Natuoral LTD

Waterside, Trafford Park, Stretford, Manchester, M17 1WD, United Kingdom

For the purpose of UK data protection laws, Natuoral LTD is the data controller of your personal information.