Cancellation policy

Last Updated: 11th November 2025

Version:01

This policy explains how you can manage, change, or cancel purchases from Natuoral®. By placing an order, you agree to the terms below.

1. Standard Purchases

You can cancel a standard toothpaste order within 14 days of receiving the product.
To cancel, notify us via email at info@natuoral.co.uk with your order number and details.
You are responsible for the direct cost of returning the goods.
Refunds will be processed using the same payment method used for the purchase and issued within 14 days of receiving the returned goods.
Goods must be returned in a condition that allows resale; any excessive handling beyond what is necessary to inspect the product may reduce the refund amount.

2. Subscriptions

Subscriptions are billed and delivered automatically at the interval you select (e.g., monthly, every 2 months, or every 3 months).
You may cancel, pause, or amend your subscription at any time via the link in your order confirmation email.
Bringing forward a delivery will also bring forward the corresponding payment.
Ending a subscription does not automatically refund any payments already taken. Refunds may apply under UK consumer law.

3. Pre-orders

Pre-orders are for products not yet in stock. Payment may be collected in full or partially at checkout.
You may cancel a pre-order before it has been fulfilled.
Once a pre-order has been fulfilled and shipped, cancellation is no longer possible, but you can request a refund according to our Returns Policy.

4. Refunds

Refunds for standard purchases or pre-orders will be issued within 14 days of receiving returned goods.
Subscription payments are handled according to the subscription terms outlined in Section 13 of our Terms of Service.

5. Contact

Account